Information we collect
We may collect account details such as your name, email address, verification status, role selections, and account-security records. When you use the marketplace, we may collect request descriptions, approximate location, availability, session status, reports, support communications, and technical logs needed to operate and secure the service.
Provider onboarding may later require identity, tax, and payout information. Where possible, that sensitive information will be collected and held by a specialized payment or identity provider rather than in FarHere’s general systems.
How we use information
- Create and protect accounts.
- Match requests with available providers and operate live sessions.
- Send service, security, and opted-in opportunity notifications.
- Prevent fraud, investigate reports, enforce safety rules, and maintain audit records.
- Provide support, test reliability, and improve the product.
- Comply with legal, tax, and financial obligations.
FarHere does not sell personal information for money. We do not use live call content for advertising.
Location information
Requesters may identify the place they want shown. Providers may share location while actively online or completing a request. The product is designed to use the least precise location reasonably needed for matching and to avoid publicly displaying a provider’s exact coordinates. Providers must deliberately choose to go online; opening the app alone does not make them publicly available.
Live audio and video
FarHere transmits live audio and video to provide the requested service. FarHere does not record or retain the live audio/video stream by default. If recording or automated processing is ever introduced, it will require a separate design, clear notice, appropriate consent, and an updated policy.
Service providers
We may use vendors for cloud hosting, authentication, communications, mapping, payments, diagnostics, and security. These providers process information for defined operational purposes under their own contractual and legal obligations. Payment-card and provider-payout details should be entered directly through the applicable payment processor when those features are enabled.
Retention and security
We retain information only as long as reasonably needed for the service, security, disputes, legal obligations, and documented business records. Different categories require different periods. We use access controls, encrypted transport, account verification, and logging, but no system can promise absolute security.
Your choices
You can control device permissions for camera, microphone, location, and notifications. You may choose whether to become a provider and whether to go online. You can request access, correction, or deletion by contacting us. Some records may be retained when required for fraud prevention, disputes, financial records, or law.
See Account deletion for the current request process.
Contact us
Questions or privacy requests: support@farhere.com.